Wholesale Terms & Policy

 

I'm so glad that you're interested in becoming a stockist.  Please read the terms and policies through carefully.

  • Opening order minimum is $300
  • Minimum for re-orders is $250
  • Quantity minimums are 8 pieces.
  • Once you apply to be a stockist and are approved, you'll be given a wholesaler code.  Please note that prices will not reflect your wholesaler discount until you ender your code at chock-out. 
  • Wholesale only. Unfortunately at the moment I am not able to accept consignments. 

 

BECOMING A RETAILER
Please send the following information to info[at]erisugimoto.com.  I will be in touch with you shortly.

  • Store Name
  • Brick and mortar / Online
  • Website
  • Store Address
  • Primary Contact Name
  • Email Address

  

ORDER MINIMUMS
$300 for opening orders.
$250 for re-orders.
Quantity minimums: 8 pieces.
Wholesale orders for custom items require a 50% deposit when the order is placed.

 

ONE OF A KIND ITEMS
All works are one of a kind and handmade by me. Once an item is sold out, an identical design will not replace it. I cannot guarantee exact replication, but please inquire about the similar items. I'm happy to accept custom order. 

 

PLACING AN ORDER
Once you've sent me the information, I will email you your wholesaler code. You can shop wholesale prices on my website by using your wholesaler code as a 50% off discount code at check-out. (Please note that prices will not reflect your wholesaler discount until you enter your code at check-out.)
If you would like to place your order by email, please send me an email with your billing information. I’ll tally up your order and invoice you, using the billing information you provided me. 


PAYMENT
All orders must be paid in full before orders can be processed. If you order online using your wholesaler code as your 50% off discount code, you will pay for your order immediately via credit card. Shipping will be also charged when you place an order. If the shipping/handling fee is overcharged, I’ll refund you the difference. 

SHIPPING
Shipping/handling costs will be charged using the billing information provided on your account. All orders will ship via USPS from my studio in Orange county, California. Please allow a minimum of 3-5 working days for your request to be processed. I'm not responsible for lost or damaged pieces if an order is shipped to the wrong address due to the retailer's error. Unfortunately, I cannot guarantee delivery times or dates. The retailer is responsible for covering any duties or customs fees for International orders.


CANCELLATIONS, RETURNS + EXCHANGES
I request that all cancellations or changes to orders be submitted via email within 24 hours of placing the order. Cancellations or reductions to an order will require a 20% restocking fee. Returns are accepted for unused products in their original condition and packaging. Returns, incorrectly shipped items, and exchanges must be returned within 3 days of receiving your order. Once the returned item(s) arrive back safely at my studio, your refund will be issued. If the returned items from you are damaged and broken, the cost of the items will not be refunded. 

 

DAMAGES
Please inspect the packaging of your items when they arrive. If your items arrive damaged please send photos to info[at]erisugimoto.com within 48 hours.



COMMENTS + QUESTIONS
If you have any questions regarding the Wholesale process, or if there is anything at all that I can do to make your ordering experience easier, please do not hesitate to let me know via my contact page.

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